Terms of Use and Service

Please read these Terms of Use and Service carefully before using the website and services offered by Complete Origin Ltd. www.completeorigin.com (the “Website” or “Site”) is operated by Complete Origin Ltd (the “Company,” “we,” or “us”). Complete Origin Ltd is registered in Northern Ireland under company number NI737397. Our registered office is at 14 Trossachs Drive, Belfast, BT10 0HS.

 

Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

 

1. Intellectual Property and Acceptable Use

All Content included on the Website, unless uploaded by Users, is the property of the Company, our affiliates, or other relevant third parties. Content includes any text, graphics, images, audio, video, software, data compilations, page layout, and underlying code. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, and other intellectual property rights.

You may, for your own personal, non-commercial use only, retrieve, display, and view the Content on a computer screen. You must not otherwise reproduce, modify, copy, or distribute any Content without written permission from the Company.

2. Prohibited Use

You may not use the Website for any of the following:

  • In any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Site.

  • In any way which is harmful, unlawful, illegal, abusive, harassing, threatening, or otherwise objectionable.

  • Making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.

3. Use of Communications Facilities

When using site forms, WhatsApp, or any other system on the Website, you must not use obscene or vulgar language, submit content that is unlawful, or impersonate other people. The Company reserves the right to monitor communications made through our systems.

4. Registration and Security

  • Age: You must be at least 18 years of age to register or purchase from this Site.

  • Accuracy: You represent that all information you provide is accurate and up to date.

  • Security: You are responsible for maintaining the confidentiality of your password and account activities. Notify us immediately at completeoriginbelfast@gmail.com if you suspect a breach of security.

  • Termination: We may suspend or cancel your registration at our discretion for any reasonable purpose, including breach of these Terms.

5. Goods, Pricing, and Availability

  • Descriptions: We make every effort to ensure images and descriptions are accurate, but we are not responsible for minor variations in the appearance of actual goods.

  • Pricing: We strive for pricing accuracy. However, if a product is incorrectly priced, we will contact you to correct the payment or cancel the order. We are under no obligation to provide the product at an incorrect (lower) price.

  • VAT: All prices on the Website include applicable VAT at the current rate.

6. Product Purchases and Payment

  • Contract: Your submission of an order is an offer to enter a contract. The contract is formed only when we dispatch the goods and send a confirmation email.

  • Availability: Products are subject to availability. If an item is unavailable, we may offer a substitute or provide a refund.

  • Payment Gateway: Payments are processed securely via the SumUp gateway and WooCommerce. We accept major debit and credit cards. By paying, you agree to SumUp’s processing of your data as required by law.

  • Refusal: We reserve the right to suspend deliveries if payment is refused by your card issuer.

7. Delivery and Returns

  • Local Focus: At this moment, we are only fulfilling Local Deliveries within Northern Ireland. We are working on expanding to nationwide shipping soon.

  • Perishables: Due to the nature of our goods (e.g., fresh produce and mangoes), specific return rules apply. Please refer to our Refund Policy for evidence requirements and reporting timelines.

8. Disclaimers and Limitation of Liability

  • The Site is provided on an “as-available” basis. We do not warrant that the Site will be uninterrupted or fault-free.

  • To the maximum extent permitted by law, the Company accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, arising from the use of the Website.

  • In any claim against us, our liability is strictly limited to the value of the goods purchased which are the subject of the dispute.

9. Third-Party Websites

This Website may contain links to other sites. These sites are not under our control, and we assume no responsibility for their content or any loss arising from their use.

10. General

  • Changes: We may vary these Terms from time to time. Revised terms apply from the date of publication on the Website.

  • Severability: If any provision of these Terms is found to be unenforceable, that provision will be deleted, and the remaining provisions will remain in force.

  • Law and Jurisdiction: These Terms are governed by and interpreted according to the laws of Northern Ireland. All disputes are subject to the exclusive jurisdiction of the Northern Irish and UK courts.

11. Contact Us

For any questions or complaints, please contact us at:

  • Email: completeoriginbelfast@gmail.com

  • Phone/WhatsApp: +44 7471528398

  • Address: 14 Trossachs Drive, Belfast, BT10 0HS.