Complete Origin Ltd (including our subsidiary The Complete Goods Ltd) is committed to protecting your privacy online. We understand that you do not want your personal information distributed indiscriminately. This policy explains how we collect your information, what we do with it, and the controls you have over your data.

Complete Origin Ltd is the website owner and Data Controller. We process personal data in accordance with the UK Data Protection Act 2018 and UK GDPR.

1. Personal Information We Collect

When you visit www.completeorigin.com (the “Site”), we collect two types of information:

Device Information

When you visit the Site, we automatically collect information about your device, including:

  • Web browser type and IP address.

  • Time zone and certain cookies installed on your device.

  • Individual web pages or products viewed.

  • Search terms that referred you to the Site.

Order Information

When you make a purchase (or attempt to make one), we collect:

  • Identity & Contact: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: To ensure maximum security, your payment is processed via SumUp. We do not store your full credit or debit card details on our servers. SumUp handles this data securely in accordance with their own privacy standards and PCI-DSS requirements.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill Orders: Processing payments, arranging local delivery, and providing invoices.

  • Communicate: Responding to your queries and providing order updates via email or phone.

  • Fraud Prevention: Screening orders for potential risk or fraud via our payment processors.

  • Marketing: If you have opted in, providing you with information or advertising relating to our products.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business:

  • WooCommerce: Our store platform handles your order data and account information.

  • SumUp: We share your payment and contact details with SumUp to process your transaction and prevent fraudulent activity.

  • Google Analytics: To help us understand how customers use the Site. Opt-out here.

  • Marketing Partners: Occasionally, we may use third-party tools to deliver newsletters. We only share data if you have given explicit consent to be contacted for marketing.

  • Legal Compliance: We may share information to comply with applicable laws or respond to lawful requests for information.

4. SMS Marketing

If you consent to SMS Marketing, we may send text notifications regarding your order status or abandoned cart reminders. You can opt out at any time by following the “STOP” instructions in the message.

5. Your Rights (UK & Northern Ireland)

As a resident of the UK, you have the following rights regarding your data:

  • The Right to Access: You can request a copy of the personal data we hold about you.

  • The Right to Correction: You can ask us to update or correct inaccurate information.

  • The Right to Erasure: You can ask us to delete your personal data from our records.

  • The Right to Withdraw Consent: You can unsubscribe from marketing at any time via the link in our emails or by contacting us directly.

6. Data Retention

When you place an order through the Site, we maintain your Order Information for our records (for tax and accounting purposes) unless and until you ask us to delete this information.

7. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect data from children.

8. Contact Us

For more information about our privacy practices or to exercise your data rights, please contact us: